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Cisco Finesse and Cisco Unified Intelligence Center (CUIC) Implementation Consultant

Job Order #030030
  • Posted On: July 10, 2025
  • Position Title: Cisco Finesse and Cisco Unified Intelligence Center (CUIC) Implementation Consultant
  • Position Type: Contract
  • Work Location: Remote
  • State: United States
Job Summary:
Andrew Felix headshot

Consultant Advisor, Oracle Health Andrew Felix is recruiting this position.

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Our Healthcare client in Florida is seeking a Cisco Finesse and Cisco Unified Intelligence Center (CUIC) Implementation Consultant for a 3-month contract opportunity:

Responsibilities:

  • Provide staff augmentation resource staffing for the successful implementation of Cisco Finesse and Cisco Unified Intelligence Center (CUIC).
  • The project includes deployment, integration, testing, and training activities to ensure a fully functional contact center solution.
  • The scope includes the deployment of Cisco Finesse agent desktop and CUIC reporting platform, integration with Cisco Unified Contact Center (UCCX/UCCE), custom report development, and user training.

Expertise:

  • CUCM – Cisco Unified Communications Manager
  • UCCX / UCCE – Cisco Unified Contact Center Express / Enterprise
  • JTAPI – Java Telephony API
  • SIP – Session Initiation Protocol
  • XMPP – Extensible Messaging and Presence Protocol
  • SQL database and reporting
  • Cisco Unified Intelligence Center Templates
  • UCCX/UCCE Database Schema

To learn more about this and other positions, contact Andrew Felix at or andrew.felix@healthcareitleaders.com. Healthcare IT Leaders is a national leader in IT workforce solutions, connecting healthcare provider, payer and life sciences organizations with experienced technology talent for consulting and full-time hiring. For more information, visit us on the web at www.healthcareitleaders.com.

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