Hybrid EHR Help Desk Analyst (Cerner, Epic, or Workday)

Job Summary:

Senior Consultant Advisor, Oracle Health Jonathan Jenkins is recruiting this position.

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Healthcare IT Leaders is seeking experienced IT Help Desk Analysts local to the Kansas City, MO area with hands-on experience in either Cerner (Oracle Health), Epic, or Workday.

This is a full-time, permanent role supporting one of our healthcare clients. Candidates must be local and able to work onsite in our Overland Park office three days per week.

Role Summary

This position provides daily technical and application support across clinical and business systems. The analyst will manage incoming tickets, troubleshoot EHR/application issues, and help ensure smooth operations for end users.

Key Responsibilities

• Provide first-line support for IT and EHR application issues (Cerner, Epic, or Workday)
• Troubleshoot issues involving applications, devices, accounts, printers, and workflows
• Resolve tickets promptly and document all work accurately
• Escalate issues appropriately when needed
• Deliver clear, professional communication and high-quality customer service

Required Experience

• Minimum 3 years of Help Desk/Service Desk experience with Cerner, Epic, or Workday
• Strong troubleshooting and problem-resolution skills
• Familiarity with enterprise ticketing systems and general end-user support
• Ability to communicate technical steps clearly to non-technical users
• Must reside in the Kansas City area and work onsite 3 days per week

To learn more about this and other positions, contact Jonathan Jenkins at (603) 475-8168 or jonathan.jenkins@healthcareitleaders.com. Healthcare IT Leaders is a national leader in IT workforce solutions, connecting healthcare provider, payer and life sciences organizations with experienced technology talent for consulting and full-time hiring. For more information, visit us on the web at www.healthcareitleaders.com.