Help Desk Analyst

Job Summary:

Consultant Advisor, Oracle Health Andrew Felix is recruiting this position.

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Healthcare IT Leaders is seeking an experienced IT Help Desk Analyst with hands-on experience in either Cerner (Oracle Health), Epic, or Workday.

This is a full-time, permanent role supporting one of our healthcare clients. We are looking for candidates local to our office in the KC area, and this role will be remote hybrid.

Shift Info:

** 6:00PM to 6:00AM CST ** on a 5-5-4-4 schedule (work 5 days, then off 5 days, work 4 days, then off 4 days, repeating this schedule).

Role Summary:

This position provides daily technical and application support across clinical and business systems. The analyst will manage incoming tickets, troubleshoot EHR/application issues, and help ensure smooth operations for end users.

Key Responsibilities:

• Provide first-line support for IT and EHR application issues (Cerner, Epic, or Workday)
• Troubleshoot issues involving applications, devices, accounts, printers, and workflows
• Resolve tickets promptly and document all work accurately
• Escalate issues appropriately when needed
• Deliver clear, professional communication and high-quality customer service

Required Experience

• Minimum 3 years of Help Desk/Service Desk experience with Cerner, Epic, or Workday
• Familiarity with enterprise ticketing systems and general end-user support

To learn more about this and other positions, contact Andrew Felix at or andrew.felix@healthcareitleaders.com. Healthcare IT Leaders is a national leader in IT workforce solutions, connecting healthcare provider, payer and life sciences organizations with experienced technology talent for consulting and full-time hiring. For more information, visit us on the web at www.healthcareitleaders.com.