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Service Desk Analyst

Job Order #032279
  • Posted On: May 18, 2026
  • Position Title: Service Desk Analyst
  • Position Type: Contract
  • Work Location: Remote
  • State: United States
Job Summary:
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Consultant Advisor, Oracle Health Andrew Felix is recruiting this position.

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Our healthcare client in the Northeast is looking for a Service Desk Analyst for a 6 month contract. This position is fully remote!

Shift:

  • This will be a remote day shift schedule (7am to 3pm/8am to 4pm/9am to 5pm/10am to 6pm). Consultant is expected to work holidays if necessary as we are a 24/7 service desk.

Details:

  • Serve as front-line, level 1, IT support for large hospital system.
  • Monitor and answer the Service Desk phone, e-mail message queues, and auto-triggered request queues during their assigned tour (I, II or III).
  • Provide support and customer service to users, promote and / or escalate problem, incident, and request action items.
  • Provide real-time Service Desk coverage to meet and exceed service level requirements and end-user expectations.

Requirements:

  • Bachelor's degree and 1 year of relevance experience.
  • Candidate must have their own IT equipment (PC/Monitor or laptop, headset, home internet).

To learn more about this and other positions, contact Andrew Felix at or andrew.felix@healthcareitleaders.com. Healthcare IT Leaders is a national leader in IT workforce solutions, connecting healthcare provider, payer and life sciences organizations with experienced technology talent for consulting and full-time hiring. For more information, visit us on the web at www.healthcareitleaders.com.

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