HRSC Service Desk Specialist

Job Summary:

Consultant Advisor, ERP Kyle Johnson is recruiting this position.

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Our East Coast Healthcare client is seeking an HRSC Service Desk Specialist to serve as the first point of contact for employee HR inquiries, providing timely, accurate, and empathetic support through the HR Service Desk. This role resolves Tier 1 inquiries, ensures accurate case documentation, and promotes a positive employee experience through effective use of knowledge resources and service standards. This 6+ month contract role will initially be 100% onsite, and  then transition to hybrid after the first 3 months.

Key Responsibilities

• Respond to employee HR inquiries through ServiceNow and other support channels
• Resolve Tier 1 cases using established knowledge articles and standard operating procedures
• Accurately document, categorize, and manage cases
• Escalate inquiries according to defined processes and criteria
• Utilize and provide feedback on knowledge resources to improve self-service content
• Deliver high-quality customer service while meeting SLA and quality expectations
• Participate in training, coaching, and quality review activities

Qualifications

• Experience in customer service, HR support, or a shared services environment
• Strong communication, customer service, and problem-solving skills
• Experience working with case management systems

To learn more about this and other positions, contact Kyle Johnson at or kyle.johnson@healthcareitleaders.com. Healthcare IT Leaders is a national leader in IT workforce solutions, connecting healthcare provider, payer and life sciences organizations with experienced technology talent for consulting and full-time hiring. For more information, visit us on the web at www.healthcareitleaders.com.