HR Shared Services Manager (Consultant)

Job Summary:

Consultant Advisor, ERP Alyssa Eilers is recruiting this position.

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The Manager, HR Shared Services is responsible for leading and managing a team of HR Representatives who deliver centralized HR support across the enterprise. This role ensures high‑quality, consistency, and timely HR service delivery, with a primary focus on preboarding new hires and transfers, case management, phone queue management, and end‑to‑end employee life cycle support. The Manager is accountable for managing quality standards, service‑level expectations, and enterprise standardization, while driving continuous improvement across processes, tools, and employee experience.

This hybrid, contract position would begin immediately and continue for the next 24 + months.

Required Qualifications 

• Bachelor’s degree in human resources, Business Administration, or a related field.
• 5+ years of progressive HR experience, with exposure to HR Shared Services, HR Operations, or centralized service delivery.
• Demonstrated people management or team leadership experience.
• Strong knowledge of HR life cycle processes and HR service delivery models.
• Proven ability to manage service levels, quality standards, and operational metrics.
• Proficiency with HRIS platforms, case management tools, and Microsoft Office.

Preferred Qualifications 

• Experience in a shared services or call‑center‑style HR environment.
• Experience leading teams through process standardization or transformation.
• Familiarity with HR case management platforms (e.g., ServiceNow or similar).
• HR certification (PHR, SHRM‑CP).

To learn more about this and other positions, contact Alyssa Eilers at or alyssa.eilers@healthcareitleaders.com. Healthcare IT Leaders is a national leader in IT workforce solutions, connecting healthcare provider, payer and life sciences organizations with experienced technology talent for consulting and full-time hiring. For more information, visit us on the web at www.healthcareitleaders.com.